Where do you ship?
How much is shipping?
Are you watches new?
Are your watches and watch accessories authentic?
How can your prices be so low?
Are your watches boxed and warranted?
Are you an authorized dealer?
What does “Swiss Made” really mean?
Why do some of the watches you sell feature Victorinox and Swiss Army on the dial?
What payment options do I have?
What is Paypal?
What sort of buyer protection do you offer?
Will you ship to an unconfirmed Paypal address?
How quickly will my order ship?
How will my item be shipped?
Do you combine shipping?
What does “water resistant” really mean?
What is your holiday return policy?
What is your return policy?
Do you sell extra links to extend a watch band/bracelet?
Do you size watch band/bracelets?
Do you collect sales tax?
Can I advertise with Swiss Watch Boutique?
How do I contact Swiss Watch Boutique?
Where do you ship?
We ship anywhere to the continental United States, Alaska, Hawaii, Puerto Rico, and APO military boxes. We consider shipments elsewhere on a case-by-case basis. Shipments to international destinations are delivered via USPS Global Express Mail only. Please note, duties, taxes, and brokerage fees charged to international bidders or buyers are not our responsibility.
How much is shipping?
Shipping costs vary depending on where you live and what the item is. Typically, shipping prices begin at $9.99 for USPS Priority Mail (includes delivery confirmation). Please see shipping prices on specific item pages.
Are you watches new?
We do not carry factory reconditioned or used watches (unless specifically stated as such). Unlike many online watch retailers, all of our watches come with original gift boxes, serial numbers intact, instructions, and the manufacturer’s warranty.
Are your watches and watch accessories authentic?
All of our products are guaranteed authentic or your money back. We do not sell any replica items.
In fact, we are so confident about the quality and authenticity of our merchandise that we will pay $100 to anyone who can prove otherwise in writing.
How can your prices be so low?
We’ve spent hundreds of hours securing the best and most reputable suppliers in the business and passing on the savings to you.
Are your watches boxed and warranted?
All watches are in gift boxes and come with a manufacturer’s warranty (unless specifically stated otherwise). However, because we are not an authorized dealer, the manufacturer, in rare instances, may not honor their original warranty. In such cases, please don’t hesitate to contact us directly and we will help you resolve the problem in any way that we can.
Please note, almost all warranties guarantee the face, hands, and movement to be free of defects in material and workmanship.
Warranties typically do not cover the following services: regular maintenance and services (including battery changes), damage caused by improper handling, careless usage, accidents, wear and tear from normal use, or water damage if not explicitly marked as waterproof. Also, bands/bracelets, crystal, and other parts of the watch not directly related to the movement usually are excluded from warranty services
Are you an authorized dealer?
While we are not an authorized or direct dealer of any product we sell, all of our products come from authorized dealers and respected industry wholesalers. Moreover, not being an authorized dealer gives us the freedom to sell at our own price discretion. And unlike most resellers, all watches come complete with their original gift boxes, instruction manuals, manufacturer’s warranty, and serial numbers intact.
What does “Swiss Made” really mean?
According to Swiss law, a Swiss-made watch means that at least 50% of the parts are Swiss made and that the assembly, finishing, and final inspection occurs in Switzerland.
Why do some of the watches you sell feature Victorinox and Swiss Army on the dial?
Victorinox is the parent company of Swiss Army, as well as Wenger and Swiss Military brands.
What payment options do I have?
Through our partners Paypal and Google, we accept American Express, Visa, Mastercard, and Discover. All payments are encrypted with cutting-edge technology and proprietary procedures that ensure the security of its members transactions.You do not need to join or be a member to use your credit card with Paypal or Google Checkout
We also accept USPS Postal Money Orders.
